Vacancies Tagged Fleet Search + Selection
Full job description
Here at Fleet Search, we are at the heart of what we do. Each colleague is a key part of who we are.
We value everyone who works with us and do all we can to create an environment where mutual respect, trust, collaboration and a shared sense of purpose drives all that we do. We strive for our people to feel valued and to have fun at work. We’re looking for people to join the team that want to work for a unique company with lovely, kind and generous people. We have a network of associates that are passionate about the products and people. They contact our Customer Care centre in Cambridgeshire with their product orders and questions. Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of us as a whole.
Key Responsibilities:
- Answer customer queries and process incoming customer requests via phone and email using the Puzzel ticket management software in line with our policies and service level agreements.
- Process customer orders via various Non Voice channels (Quick Order, Web Order, Fax) using in-house system software in line with our policies and service level agreements.
- Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
- Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
- Ensure a proactive, flexible and positive approach at all times when handling customer requests.
- Participate in the ongoing development of Customer Care and the wider business, and proactively contribute to personal learning and improvement.
- Keep up to date with processes, and ensure a thorough understanding of, the company’s business structure and product portfolio. There is no requirement to give advice on specific product recommendations.
Key Attributes:
- Passionate about delivering excellent customer service.
- Must be fluent in both oral and written English and German.
- Excellent IT skills.
- Knowledge of sales process and ordering systems is desirable but not essential.
- Excellent communication skills with both internal & external customers.
- Able to build good relationships at all levels with a positive and flexible approach.
- Able to solve problems, have initiative, and open to continuous improvement and learning.
- Must be positive, resilient and adaptable to change.
What we offer you:
- Rewarding salary packages Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Discounts at leading brands and retailers
- Relocation support package for anyone located 50 miles or more from our main office house
- Cycle2Work scheme
- Eye care vouchers
- Free nutritional and personal care products at work
- Life assurance
- Remote working
Hours and Days:
o Week 1: Monday to Friday. 07:00 – 15:15
o Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45
o Week 3: Monday to Friday. 11:00 – 19:15
o Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15
o Week 5: Monday to Friday. 11:45 – 20:00
This role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at our Cambridgeshire office. Days and requirements may change in line with business needs.
Our customers are from all walks of life as are our colleagues and this is what makes us a different kind of company. We all have a part to play in diversity and inclusion and we welcome everyone to be brave, be kind and be open minded because we believe you – can make a difference. The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.
Job Type: Full-time or 12 Month Contract
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Work from home
Schedule:
- Holidays
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- St Albans, Hertfordshire: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: CS2023GER
The Head of Audit at a Global Bank is seeking an enthusiastic and bright recent or part qualified accountant (CA / ACA / ACCA / CIMA) to join their London team.
This is an ideal position if you are a qualified Senior Associate from an Audit or Risk Assurance team in a large practice or global corporate firm looking for a more strategically important role within an investment bank.
You will work closely with the Head of Audit and enjoy an open and honest dialogue with engaged high level stakeholders in an established banking brand. Working both independently and with like minded team members you will review interesting product lines from: Treasury, Corporate Credit, FX trading, and Private Banking to Risk and Compliance operations, within the London offices (and remotely on global Audits).
Internal mobility is actively encouraged and opportunities within the business will present themselves for upwards career progression.
Group work from home arrangements are: 1 day per week at home and 4 days in the London office.
MUST HAVE:
- 1-5 years Internal Audit or Risk Assurance experience (External Audit also considered)
- Financial Services (preferred) OR non FS experience from a practice or large global firm
- ACA or ACCA preferred.
- Bachelor’s degree.
- Full UK Visa
Apply to Paul Stanbridge at Fleet Search and Selection Ltd for more information or an informal conversation.
Financial Crime Manager – Trade Finance and Corporate Banking.
Fleet Search are working for a global Corporate and Trade Finance Bank based in London (City), who are seeking a Financial Crime Manager, to support the new MLRO.
The position reports to the MLRO and has responsibility for two staff members.
As one of two Financial Crime Managers the post holder will have responsibility for the Financial Crime Advisory function for the Trade Finance business line with a focus on Sanctions. You’ll support & train staff members within the team and maintain an effective management reporting line.
It’s an interesting broad role covering as aspects of Financial Crime across the London branch, with a focus on sanctions within TF.
Work from home 1 day per week. With 4 days in the office.
Responsibilities
- Lead financial crime including: Sanctions, FC regulations and legislation, AML, KYC, CDD, PEP, Fraud, Off boarding, ABC, Gifts & Hospitality, Country Risk Assessment, and Customer Risk Rating Methodology.
- Deputise for the MLRO as nominated officer.
Qualifications and Experience
- Bachelor’s degree
- Strong technical financial crime and regulatory and legislative knowledge, including: Money Laundering, Terrorist Financing, Sanctions, Fraud, Bribery & Corruption, Facilitation of Tax Evasion and Modern Slavery.
- Strong Trade Finance (Corporate Banking also considered) experience
- UK Work Visa. The firm are unable to sponsor or support, student, dependant Tier 2,3,4 visas.
The successful candidate will have a Fin Crime, Sanctions, Fraud prevention and ABC advisory experience, gained from acting as a SME in a bank/financial institution.
We are expecting a high degree of interest in the role and will review all applicants but may not be able to reply to everyone.
Banking Internal Audit – Great Small Team, Global Firm, London
Head of Audit at a Global Bank is seeking an enthusiastic and bright recent or newly qualified accountant (CA / ACA / ACCA / CIMA) to join their London team.
This is an ideal position if you are a qualified Senior Associate with financial services clients from an Audit or Risk Assurance team in a Big4 / large practice firm looking for a more strategically important role within an investment / wholesale Banking firm, or have Internal Audit experience in financial services already and are looking for your second move.
You will work closely with the Head of Audit and enjoy an open and honest dialogue with engaged high level stakeholders in an established banking brand. Working both independently and with like minded team members you will review interesting product lines from: Treasury, Corporate Credit, FX trading, and Private Banking to Risk and Compliance operations, within the London offices (and remotely on global Audits).
Internal mobility is actively encouraged and opportunities within the business will present themselves for upwards career progression.
Unfortunately this client are unable to sponsor VISA’s therefore you must be a UK citizen or have an unrestricted UK Visa to apply
Apply to Paul Stanbridge for more information or an informal conversation.
We are expecting a high degree of interest in this role and unfortunately won’t be able to reply to all applicants.
We are hiring for Senior IT Auditors within Corporate and Investment Banking. Previous experience is essential in technology audit or technology risk assurance in cyber, infrastructure, or applications. You must have excellent communication and problem-solving skills as well as relevant industry qualifications (CISA), Big-4 or front line technology background preferred.
UK VISA required.
We are expecting a high level of interest and may not be able to reply to all applicants.
We are hiring for Senior Auditors within Corporate and Investment Banking. Previous experience is essential in financial services audit or risk assurance as well as knowledge of banking regulatory environments. You must have excellent communication and problem-solving skills as well as relevant industry qualifications (ACA, ACCA), Big-4 experience preferred.
UK VISA required.
We are expecting a high level of interest and may not be able to reply to all applicants.
This is an exciting opportunity for a motivated individual with Credit Analysis experience to join a small team in the front office of an International Corporate Bank.
Working within the Bank’s NBFI / FI clients including: Broker Dealers, Insurance firms, PE Funds, Investment Trusts, Asset Managers, the role involves liaising with the group’s relationship managers, assisting them to service clients by providing credit analysis support as well as ongoing client relationship management and development.
The ideal candidate will have 2-5 years experience in Credit Analysis and looking to transition to a front office role or someone in a institutional finance / origination support role of a bank or consultancy firm, looking for more business relationship management experience.
You must have an understanding of credit products (e.g. Term Loans, RCFs, NAV, SBLC’s), and ideally previous NBFI / FI experience with relationship management and hold a UK VISA as the employer is unable to sponsor candidates.
Unfortunately we won’t be able to reply to all applicants directly, but we will consider everyone that applies for the role.
IT Audit, Senior – Manager, Good WLB, Multiple roles: Manchester, Leeds, London and other UK regions
Good work life balance with a family orientated global consultancy firm offering broad Technology Internal Audit and SAP assurance services (any corporate sector).
MUST HAVE – IT Audit / IT RISK ASSURANCE – CORPORATE BLUE CHIP EXP.
This is an excellent role for an IT Audit or IT Risk Assurance professional with a Big 4, consultancy or corporate background, looking for a more reasonable work / life balance. You’ll enjoy a supportive environment at a global growing firm with an excellent retention record and good promotion prospects if you seek career advancement.
You will manage your own corporate client work individually and as part of a close team, and depending on your experience, be involved in management of the division. The successful candidate will:
- enjoy technology audit testing
- have good client facing skills
- have large firm experience as a consultant or an employee
- have IT risk assurance / Technology audit / or technology controls experience
- SAP knowledge would be very useful but not essential.
The firm operate in a variety of consultative areas and knowledge of controls of almost any technology are of interest i.e. ITGC, Applications, Infrastructure, networking, cyber, cloud, and SAP.
Work From Home and Flexible Working is offered.
Open to UK Visa holders only.
Due to a high level of demand unfortunately we wont be able to reply to all applicants.
Please forward your details before 12 Dec 2022 to Paul Stanbridge at Fleet Search + Selection Ltd
Good work life balance with a family orientated consultancy firm offering Internal Audit and SOX assurance services (any corporate sector)
MUST HAVE – SOX – RISK ASSURANCE / INTERNAL AUDIT – CORPORATE BLUE CHIP EXP. – TEAM LEADERSHIP
This is an excellent role for a Risk Assurance or Internal Audit professional with a Big 4 background, looking for a more reasonable work / life balance. You’ll enjoy a supportive environment at a firm with an excellent retention record and offer good promotion prospects if you seek career advancement.
You will manage a team and also your own corporate client work, and be involved in management of the division. The successful candidate will:
- enjoy audit testing and managing audit staff
- have good client facing skills
- have many years large corporate experience as a consultant or as an employee
- have many years risk assurance / internal audit / or controls experience
- have excellent knowledge of SOX controls
- have managed a small team in a consultancy environment
The firm may be open to sponsoring a VISA if you meet the above criteria and are UK based. Work from Home and Flexible Working is offered.
Please forward your details before 04 Nov 2022 to Paul Stanbridge at Fleet Search + Selection Ltd
This exciting opportunity will suit someone who is qualified and has now gained some experience working either within a bank or with banking clients looking for their next step and wanting to build more influence within the bank. You should:
- be either working in Internal Audit within a bank (ideally corporate or investment banking) or be working within the Risk Assurance division of a large practice firm working with Banking and Financial Services organisations;
- have knowledge of the business processes around credit risk, operational risk or financial crime (ALTHOUGH THIS IS NOT ESSENTIAL);
- you should (more importantly) have the ability to work within a small, dynamic team where you can influence and make a difference to the bank;
- be a qualified Accountant or Auditor holding and ACA, ACCA and/or IIA qualification and be degree educated.
This role represents an excellent opportunity to develop your career within an encouraging, supportive team which will allow for growth and regular interaction with senior management (something that is only normally entertained at much more senior levels within larger banks).
On top is an exceptional salary for this grade with bonus and extensive benefits as well as a work from home policy 2 days per week.
Please note – unfortunately, we will only be able to accept applications from UK nationals/residents or those with a valid UK work permit.
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